exploration

fairness accountability and transparency

The Importance of Explainable AI The workings that result in AI-driven decisions or predictions tend to be shrouded in mystery – even to system creators – but as the technology achieves ubiquity the requirement for explainability is growing AI is already changing the way we live and work. Apply for a mortgage or an insurance

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the paramount role of HR

The CX Revolution The HR function plays a vital role in creating an agile, well-managed organisation. Human resources teams don’t always get the credit they deserve. Yes, most of us would acknowledge that without HR professionals working in the background, important functions such as recruitment, training, employee administration and career management would grind to a

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generational synergy

Navigating the Inter-generational Divide in Senior Leadership The modern workforce typically has four generations working together. At leadership level, this can offer huge advantages. The first Baby Boomers joined the global workforce in the early nineteen sixties. “Generation Z” began to collect their salaries in the late 2000s. In between we’ve seen the arrival of

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