The Importance of Explainable AI The workings that result in AI-driven decisions or predictions tend to be shrouded in mystery – even to system creators – but as the technology achieves ubiquity the requirement for explainability is growing AI is already changing the way we live and work. Apply for a mortgage or an insurance …
How To Embrace Your Authentic Leadership Style Introverts and Extroverts have strengths and weaknesses but the key to good leadership lies not in personality type but in a self-aware commitment to authenticity Is introversion a barrier to leadership? Absolutely not. We live in an age that values authenticity. Individuals who are perceived to be genuine …
Technology is transforming healthcare by empowering consumers and service providers alike. Technology is driving profound changes in our approach to healthcare. Increasing numbers of us are using wearable fitness trackers or smartphone apps to manage our physical and mental health on a day-to-day basis. Meanwhile, technology innovations are helping healthcare leaders to not only improve …
The CX Revolution The HR function plays a vital role in creating an agile, well-managed organisation. Human resources teams don’t always get the credit they deserve. Yes, most of us would acknowledge that without HR professionals working in the background, important functions such as recruitment, training, employee administration and career management would grind to a …
The CX Revolution Technology is driving a CX revolution but businesses shouldn’t forget the need to build trust with customers Why do customers return to a particular website, app or retail outlet again and again? It could be because the products are great and the prices are competitive but it’s equally likely that the repeat …
In the wake of the pandemic, the lines between physical and virtual customer experience are breaking down. What does this mean for businesses? We are entering an era when the dividing lines between physical and digital customer experiences are beginning to become a lot less distinct. For many years, customer-facing businesses have been developing omnichannel …
Guardrails and training wheels Reaping the benefits of AI while mitigating risk. It’s the question everyone wants to answer. How do you take full advantage of the vast potential of artificial intelligence while at the same time shielding society from the many risks and abuses associated with a family of technologies that is ever more …
Imposter syndrome can have a corrosive effect on the performance of business leaders. Definable as a feeling of inadequacy that persists despite demonstrable evidence of success, it’s a condition that can – in its most extreme form – result in executives feeling they are frauds within their own lives. Over time, self-doubt can morph into …
With investment continuing to rise, the retail sector is being reshaped by technological innovation. That much is evident from the investment trends. A recent report from technology adviser Ensono found that 63% IT decision-makers in UK retail were planning to increase spending on technology, in part to offset many of the challenges faced by the …
There’s nothing new under the sun. Back in the mid-1700s, philosopher and economist Jeremy Bentham came up with the idea of the “panopticon” prison. Put simply, this was a building in which all the cells had one open wall facing towards a central watch tower. While the prisoners couldn’t see the tower, the prison guards …
